As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I learned so much doing it. rebecca@capstorm.com. I am stuck at Step 3 - Create service level and actions. Ensure you create 'Billing Topics' for Knowledge." I've been stuck on this error message for two days! I've been in this challenge for hours now. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! . Hi,Oh I got it! Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. I am getting this below error. By clicking Sign up for GitHub, you agree to our terms of service and I'd try again since Trailhead had issues yesterday. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Please post some details of what you have. This is a fun challenge - if you are, like me, a total Service Cloud novice. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Thanks!!! Tonight's challenge involves the creation of two processes. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. read more, Youre going to think Im totally pathetic for writing about this!!! You do not need an overflow assignee, but you will need two queues. 3 new items on utility bar. A support process is similar - different stages apply to each process. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Anyone studying for their Service Cloud consultant certification. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Module. Any ideas that can help me? And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? This comment has been removed by the author. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. 43 are for Admins. It's a status. Ensure the Macro sends an email to the customer. Ensure the Customer Contact can be tracked on Cases. We recommend using a new Developer Edition (DE) to check this challenge. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Is knowledge.* On the lightning page layout? but i don't know what is next step? Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. I made two dollars today! Look at the page layout and enable knowledge. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. My brother has started to play with me! But not able to finish this challenge . Would you like to share some details of your current configuration? You also get personal insight into the life of a Trailhead Baby! Could you share what you have for your dashboard/report/etc and I'll take a look! If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. I removed those and then the trailheadapproval was there. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? For example, Basic vs Premier support. Look at the page layout again- there is another item you will need to add. hmmm You do not want to enable all of the checkboxes. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. I'm working on the Service Cloud super badge and the error below is driving me nuts! I made two dollars today! I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Checkboxes: Missing 3 that should be checked. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Hi I am stuck in challenge 6. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Can you help how to revert it back and to see Closed status field. 2 comments Closed . Hyatt Place New Taipei City Xinzhuang. Test it first by using real email addresses before you hit that button! Very helpful, thanks for the information! It's easy to miss. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! My brother has started to play with me! http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Install the unmanaged package from the prework if you haven't already. Search for an answer or ask a question of the zone or Customer Support. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Ensure you set up the routing for Advanced Cases properly. Thanks. The macro works without the email button being visible. I had figured that out in order to build the macro. Something that helped was saving the report frequently. Ensure Agents have access to Knowledge when viewing a Case". Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Good! * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Thanks for getting back to me. I'm chasing my own tail. Take a break, grab a snack, and watch this video. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. If you want to check the support process' api name, you can extract via data loader. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. I am the Trailhead Baby! I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Initial Response milestone- You only need 1 criteria. Back to the superbadge. I dont see any check box under layout properties of Knowledge. Thanks a lot in advance. Once this was done, I passed the 3rd challenge section. Note the filter. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Excellent article and with lots of information. I have created data categories and Subcategories and have activated.But have issue with the above error. Let's do this. Could you shoot over a few screenshots of what you have? You will need it. Does anybody have a moment to help? I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. You may want to jot down notes as you read the requirements. I have created and recreated the Cloud Technical Team support process more times than I can count. Cloudy Technical Team is correct name wise for both the record type and the process. Challenge 1 Configure Outbound Application and Integration Security. Service Cloud Specialist Superbadge. This thing is just hosed and I'm only on #2. hey,yes it was, i figured out after you replied. can you please suggest something? Leave a comment for the Trailhead Baby! Salesforce course in Chennai Salesforce Online Course Salesforce course in Bangalore, adana escort - adyaman escort - afyon escort - aksaray escort - antalya escort - aydn escort - balkesir escort - batman escort - bitlis escort - burdur escort - bursa escort - diyarbakr escort - edirne escort - erzurum escort - eskiehir escort - eskiehir escort - eskiehir escort - eskiehir escort - gaziantep escort - gebze escort - giresun escort - hatay escort - sparta escort - karabk escort - kastamonu escort - kayseri escort - kilis escort - kocaeli escort - konya escort - ktahya escort - malatya escort - manisa escort - mara escort - mardin escort - mersin escort - mula escort - nide escort - ordu escort - osmaniye escort - sakarya escort - samsun escort - siirt escort - sincan escort - tekirda escort - tokat escort - uak escort - van escort - yalova escort - yozgat escort - urfa escort - zonguldak escort, adanaescort01.com - adiyamanescortxx.com - afyonarackiralama.net - aksarayescort.net - antalyaoyunpark.com - aydinescortkiz.com - balikesirescortlar.com - batmanescortlar.com - bitlisescortlar.com - burdurescortlar.com - bursamalaysias.com - diyarbakirambar.com - edirnedespor.com - erzurumyolkosusu.com - eskisehirescortlari.com - gaziantepekspres.org - gebzeescortkiz.com - giresunmaraton.com - hataykoleji.com - ispartakpss.com - karabukteknik.com - kastamonuajans.net - kayserivalisi.com - kilisescort.com - kocaeliescortlar.com - konyaescortlar.com - kutahyaizemlak.com - malatyadataksi.com - manisaescortlar.com - marasatasoyemlak.com - mardinfanatik.com - mersinmoda.com - muglaapart.net - nigdeyapi.com - orduescortt.com - osmaniyeyorum.com - sakaryanur.com - samsunescortlar.com - siirteyatirim.com - sincanoto.com - tekirdagescortlar.com - tokatforum.com - usakbasin.com - vanescortilan.com - yalovadaemlak.com - yozgattanal.com - sanliurfadayim.com - zonguldakescort.com, kayseriescortu.com - alacam.org - xescortun.com.
Can Nurse Practitioners Practice Independently In Pennsylvania,
Is Sarah Marshall Related To Arthur Blank,
Bruce Thomas Obituary,
Judge Mccann St Lucie County,
Articles S