Crawley Borough Council Report to Overview & Scrutiny Commission . If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . Our team works to improve housing conditions for tenants renting privately in the borough. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. Completion of the Stage 2 review concludes our complaints process. All rights reserved. Search forforms on myCrawley to request services or report a problem. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. crawley borough council housing. We manage leasehold properties that were originally sold under the Right to Buy. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Our approach. Resources for buying a home. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. Our letting standard sets out the standard of repair and appearance you can expect when you move in. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 Crawley Homes has implemented a new housing IT system. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Crawley Homes has implemented a new housing IT system. null. A request for a service (e.g. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Report an empty property. These include: You might need your councils written permission for work you do. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. If you are dissatisfied with the service you have received, you should contact the relevant department. Search. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. These services include waste management, housing, planning, leisure, taxation, environmental and community services. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. Please use our online form to request a. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. London The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering . Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. Written by on 27 febrero, 2023. We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. PO Box 4771 Homelessness prevention work. Password (min 9 characters including a number) *. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . The pattern element in the name contains the unique identity number of the account or website it relates to. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . see all the appointment dates and time slots available, and choose one that suits you. Council tenants. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. All rights reserved. 1986 Crawley Borough Council election. 1982 Crawley Borough Council election. When there is a formal legal claim against the council or legal dispute. LinkedIn sets the lidc cookie to facilitate data center selection. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. Discretionary Loans Information (PDF, 86.6 KB). We will attend within 4 hours to make the situation safe. Council housing repairs Report a repair You can request a repair online. If this has not been done, email chcompliance@enfield.gov.uk. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, arranging and paying for any damage you or your visitors have caused in your home to be put right, the structure of your property is kept in good condition this includes the walls, ceiling, roof and windows, gas and electricity appliances work safely, shared parts of a building or housing estate are kept in good condition. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Harbour Exchange Square The London Borough of Camden Council. Find out the latest coronavirus information on housing and homelessness. There are another 15 similar residential tower blocks around the borough. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. The Ombudsman service is free and they will investigate complaints in a fair and independent way. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). *Contract type: * See about the role. Telephone: 0300 061 0614. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. Dealing with a complaint is usually a straightforward process. The repairs below, which are usually a tenant's responsibility, will be carried out by us if we are sure that the repair or renewal is reasonably required, and one of the following apply: The above repairs will not be carried out if the defect is due to the tenant's neglect or negligence. We are committed to delivering high quality services and we aim to achieve the highest possible standards. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. Housing Department Crawley Borough Council - Housing Options Service Services offered. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 26 January 2021. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. You have rejected additional cookies. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Home; Features; Services; About; Contact; Login; Get Free Demo 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. The council should repair any damage caused by maintenance or building work. Renovation loan can be awarded up to 8,000 to meet the cost of renovation works. These cookies track visitors across websites and collect information to provide customized ads. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area Information about ourAnnual Gas Safety check and how to maintain your central heating. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. It will take only 2 minutes to fill in. For more information, contact the HSE Gas Safety Advice Line on 0800 300363. Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. You can request a repair to your council property to fix an urgent problem. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. 02 victoria warehouse manchester. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. For further information and guidance see Bogus callers and phone fraudsters. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. 701 were here. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. To chat with one of our team or nd out more about our services, give us a call on 0330 995 8007 or email us at hello@liberty-group.co.uk As per your tenancy agreement, you must allow us into the property to service appliances. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. If you are not a council tenant, please call our contact centre on 01293 438000. Applicants for both the above schemes are subject to a Financial means test to determine eligibility. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Help with preventing and tackling damp, condensation and mould in your home. This cookie is used to store the language preference of the user. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. do everything more quickly because you don't have to call us. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. Are you a Council or Housing association Tenant with housing disrepair issues? Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. The Housing Repairs service is critical to our tenants and leaseholders. Our approach. Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. This category only includes cookies that ensures basic functionalities and security features of the website. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Residents in Cricklewood have benefited from a major volunteering project to transform a community garden as part of an investment in housing maintenance across the borough with Wates Living Space. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. 2. Necessary cookies are absolutely essential for the website to function properly. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Dont include personal or financial information like your National Insurance number or credit card details. Home. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Content and site Copyright Crawley Borough Council 2020. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. . Email *. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Telephone: 0300 1113000. change your appointment later if you need to. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. But opting out of some of these cookies may have an effect on your browsing experience. E6 2JA. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. a missed waste collection or reporting problems like flytipping or litter.) E14 9GE It is your responsibility to supervise your children and pets while we are working at your home in order to keep them safe. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. Crawley Borough Council. Section 1. Content and site Copyright Crawley Borough Council 2020. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Report a repair online for your home. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. However, despite our best intentions and hard work, things can sometimes go wrong. You also have the option to opt-out of these cookies. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. East Ham Last . Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. Request a FREE property inspection to find out how much your claim is worth. These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. Apply for HMO licence. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. If so we can help you claim compensation on a NO Win, NO Fee basis. This contract is for the payment solution for a range of goods and services with multiple providers. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Hotjar sets this cookie to identify a new users first session. This category only includes cookies that ensures basic functionalities and security features of the website. four in a bed contestant dies. Outside of office hours the number above is for emergency repairs only. When requesting a repair, you should tell us: An emergency repair is when there is an immediate danger to health or safety. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. If necessary, they will arrange to remove or seal it (through our repairs team). A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. These cookies will be stored in your browser only with your consent. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. Some sports groups will even include you in their meetings to discuss progress and what they want to achieve which is great. Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year.
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