If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account. Have you tried pulling up your order/confirm on the mobile app? $70 spent and had to purchase new tickets to see the show. We also ask that you leave the masks at home. DO NOT USE THEM for movie tickets. AMC will not convert a paid ticket to an alist one. You may select from a range of shipping options including USPS and UPS. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. Phone # on the card went nowwhere, so I googled them. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. A patron desiring to purchase multiple tickets must provide a valid photo I.D. Just ridiculous. When I called after the very rude person from fandango told me there were no refunds after the movie and it was not there fault I didn't call for a refund before the movie. Absolute nightmare company! We charge a small convenience fee per ticket purchased on our website and mobile app. I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. If you have any further questions regarding Fandango policies and procedures, please visit fandango.com for more information. I was able to save $5 on a movie ticket, but I also had to pay a convenience booking fee of a couple dollars for each individual ticket, so depending on how many tickets I had to buy would depend on if I actually saved any money with the promotional code by using Fandango. Last week, I went to make a reservation to see Shazam on the weekend. Look at all the negative reviews - it is true. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. Always look for the "No Passes" or "Special Engagement" description next to the film title. What are the hours at the Chatterbox at Paragon Village? This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID). Be sure to note the expiration date on your reward and redeem in a timely manner. Paragon Theaters requires picture ID for the purchase of tickets to all rated R films. Please note that for tickets purchased at the box office or online, please reach back out directlyto the local theater you were going to visitprior to the showtime, and ask for a Manager to initiate a refund. Activate card. The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. Find out how we combat fake reviews. We also use LouAnn Pop N Light popping oil (coconut oil) and LouAnn Buttery Topping for our popcorn, which are both gluten free. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. There's a little square with the broken image icon, and my confirmation number, but no bar code to scan. We are proud to offer a Paragon Theaters Diamond Rewards program to reward our most loyal guests. If you have an AMC gift card that begins with 6006, please email photos of the front and back to giftcards@amctheatres.com for a replacement card. What actions has Regal taken in regards to the coronavirus? When you get to the theatre, you can walk directly up to the ticket attendant (i.e. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). For some reason, it showed 3 Avengers reservations, even though it should only show 2. If you want to request a refund via email, here are the steps: Find the confirmation email you received. My plans changed - can I refund my order? Absolute nightmare company! Employment Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? We are proud to partner with studios to promote feature films and will run giveaways and social contests. Note: Admission policies may vary by location due to state or local ordinances. No record of transaction. Do not use them.Mike. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. Pleaseclick herefor further details on how to use your Fandango gift card. An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. Do not waste your time purchasing from Fandango. So, don't be shy with them at the box office. You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. The Regal Crown Club rules can be found here. They are a rip off and terrible customer service. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. Unfortunately, Special Engagements carry a pass restriction. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. 1/3 spots are taken by a bugged Endgame ticket. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. Select a movie and showtime, and then proceed to purchase the ticket. We use Orville Redenbacher popcorn kernels from ConAgra. Pleaseclick hereto find out about becoming a Paragon Theaters employee and apply today! Please call your local theater directly for more specific information. In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If a guest is under 17 years of age, he/she must be accompanied (watching the film) by a parent or legal guardian 21 years of age or older. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. We charge a nominal fee per ticket in order to maintainthis service for our valued guests. Yes! How Do I Apply For aJob? This along with their surcharge makes them not worth the hassle. How do you get more information about a rating? Here is just a fraction of what we do best: We have helped over 300,000 people with their problems. It cant be retrieved or turned into any kind of credit. Legal Reigns supreme. What are the theaters' admittance procedures? Yes. Thanks so much for the tip! Select why you want to continue (Refund or Exchange) When I went to the website to enter the codes, their system was down. Do all movies have to be rated? As long as you complete your request and submit it before the show starts, you are eligible for a refund. I was able to make a reservation immediately! Because all Fandango rewards customer services employees want hold their moneys to spend the DRUGS to smoke for high and high for all day and all night. We are phasing outour cards and moving to a virtual rewards program so it is unncessary for you to have a card. Refunds are available in certain limited circumstances described below. Never again. How are state attorney generals everywhere not investigating this company?? Not all ticket types are available for all performances. 2006-2023 Viewpoints. I can guarantee you. Had a similar problem too, but haven't fixed it yet since I don't know who to call. Lux Box Being a single person, and actually enjoying going to the movies alone, I happily used my $25.00 (Birthday) Gift Card when I went to see Maverick. Purchase Receipt / Order Confirmation Number Your online ticket orders can be viewed in your My Account. Click on the link you can find under a headline Refund/Exchange. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. Go to Cinemark :). Selected candidate will need to pass strength testing with the Contra Costa County Schools Insurance Group and clear a fingerprinting background check prior to hire confirmation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Join our "virtual" program at this link. When I wanted to return one of a group of tickets hours in advance of a film, I was told I would have to cancel and reorder the entire groupcould have lost the seats I had by doing that. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. Children 3 to 11 must pay the child admission price. Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. Some types of passes cannot be used for newly released films. Why Isn't a Certain Movie Playing at My Local Paragon Theater? Pleaseclick herefor more information on Paragon Theaters donation policy and to submit a donation request. Please reach out to your local theaterbox office and speak to a Manager prior to the start of the movie so they can change things. A month -several emails, 4 phone calls later- still no help! Do the ratings indicate if a movie is good or bad? The booking fee is non-refundable. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit, Yellow Tickets are valid for one admission to any movie. How Long Before Fandango Customer Service Answers? Thank you for your purchase. Most new releases are considered a Special Engagement, but check movie times and tickets for your. Convenience fees cannot be refunded, but you can avoid paying convenience fees by joining, For tickets or food and beverage items purchased on our website or mobile app, you can receive a refund before the printed showtime. CSR and Supervisor simply read the script over and over and would not issue a refund. I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! Cards purchased at any AMC theatre may be loaded with any whole dollar amount between $5 and $100. There's no true rhyme or reason On one day you can log onto your account and purchase tickets and the next time it won't allow you to log onto the site. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). Basically, made one order over Fandango with A list, but during payment submission the website crashed. Click hereto requestmore information. Once I tried to purchase online they said that my card wasn't activated. Advertise I have always heard of and saw the commercial Ads about Fandango, but never used it until last summer. Most of our theaters offer military discounts. Gift cards can be purchased at all or our theater locations or online byclicking here. I like the fact you can put in your zip code and they will give you show times to tNohe nearest theaters near you. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. What Do I Need to Pick Up My Tickets? We also accept Promotional Codes and Gift Cards. My gift card had not been used and I know that for a fact because the pin was still covered when I tried to use it. If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. This page will provide you with a list of our theatres, sorted by state. FANDANGO Nightmare Company. This fee helps to ensure you can purchase tickets conveniently online before they sell out, to select your ideal seats where applicable, to order Food & Beverage in advance, and to skip lines at the theatre. DO NOT EVER USE FANDANGO - YOU WILL REGRET IT. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. Now unless I cancel the reservations I actually want, I can't use A-List until after Avengers. 2023 Trustpilot, Inc. All rights reserved. How Long Will a Movie Play at my Theater? I have a QR code that is apparently my "mobile ticket" on the app. Amazingly the purchased showed up. Do You Offer Hearing Devices? Do You Offer Military Discounts? Yes! If you visit the theaterduring a non-peak time (avoiding Friday or Saturday evenings), a manager can assist you with adding points for a recent visit. NC-17 -- No One 17 and Under Admitted. So they printed and refunded. Submitting a film is purely a voluntary decision made by the filmmakers. I contact Fandango. Enter the payment details you used for paying for the tickets, Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you. Lowe and behold I had an email in key spam account. The only way I could get a credit was if I joined their VIP program. AXIS15 EXTREME We've received notification that several of our guests have attempted to retrieve tickets that were purchased from websites halfcosttix.com and halfticket.com. I complained bc the other 2/3 spots are also taken by Avengers tickets and they sent me 3 vouchers. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. It is Regals policy to support the MPAA ratings system to the fullest extent possible. Senior prices vary by theater. The reservations page on AMC showed a ticket for Avengers Endgame on Thursday the 25th at 6 PM - this shouldn't be there. As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. Parents should be especially careful about letting their younger children attend. To receive a student discount you must currently be a student. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. the intention of those sites is made intentionally to thwart use intentionally, unless a super user you are. When I click on the link, the webpage comes up only as text. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. Hey all! Here are 8 tips for writing great reviews. If your card is registered, the theater can look up your account with your registered phone number or email. REG will not sell tickets to any person under the age of 17 (18 where applicable). View recurring transaction details for previous monthly payments. These websites are not legitimate AMC partners and unfortunately AMC cannot honor confirmation receipts or other purchase evidence from these sites to retrieve tickets for guests. Also, thanks for the suggestion of looking on the app. Can a rating be changed? Contact your local theatre if you have questions regarding any state or local requirements. You will need to have your receipt or transaction numberon hand. What time does the theatre location open? Are military and student discount tickets available through Fandango? View Movie Club Payment Transactions. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. I sent another email to their help desk and no reponse. Signifies that the rating board has concluded that the film rated may contain some adult material. But the purchase went through according to AMC cause it was using one of my reservations. Gift cards also can be purchased at any theater. When it comes to the tickets purchased for a special pricethey are nonrefundable.
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